Limited Warranty

Length of Warranty

This Limited Warranty ("warranty") is issued by www.cykebikes.com("CYKE"). All CYKE ebikes come with a 5-year limited warranty. All free accessories are not covered by warranty service.

Every ebike has a useful product lifespan. This limited warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. This limited warranty covers manufacturing defects that occur within the normal lifespan and use of the product.

For CYKE, the serial number is the certificate for after-sales service.  The ebike serial number is noted on the Master Carton and the bottom tube of the frame. The battery serial number is noted on the battery pack.

Warranty Conditions

This limited warranty applies only to the original owner of the ebike and is not transferable to subsequent owners or other transferees of the ebike.  Only the original owner of an ebike purchased from CYKE official website or CYKE authorized distributor or retailer is covered by the Limited Warranty.  The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferees of the ebike.

Bike Frame: 5-year warranty
Electrical components: 2-year warranty
All other mechanical components: 1-year warranty

For any warranty claim to be considered, the ebike must be properly assembled, stored in a reasonably clean and sanitary condition, and accompanied by the original, dated sales receipt for the ebike. Please note, for customers who purchase online, we can track your history order. However, for customers who purchase offline, be sure to keep your receipt in a safe place!

This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance according to the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident or other abnormal, excessive, or improper use. This limited warranty is void if the bicycle is used in a rental or bike sharing program.

Damage resulting from normal wear and tear, including the results of fatigue, is not covered.  It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. Some items that typically exhibit damage from normal wear and tear include:

  • Bearings
  • Bearing races
  • Chain rings
  • Cassettes
  • Tires
  • Tubes
  • Saddles
  • Chain
  • Brake pads
  • Brake Disks
  • Wheel Hubs
  • Spokes
  • Handlebar Grips
  • Cables and housing
  • Bushings

Damage to a Covered Component during shipping is not covered by this Limited Warranty, but CYKE will replace such damaged Covered Components if you:

  • Notify CYKE of a Covered Component damaged in the shipping process within thirty (30) days of your receipt of the ebike;
  • Provide CYKE with a dated picture of the damaged Covered Component;
  • Return all original packaging and paperwork included with the ebike;
  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

PLEASE NOTE: Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the ebike for damage upon receipt.

Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty. All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the bicycle owner.

Due to product evolution and obsolescence (such as products that have been discontinued or are no longer kept in stock), some frames or components may not be available for older or limited edition models. In these cases, CYKE may elect to provide a replacement that it determines to be the most nearly comparable model, but sourcing and paying for components is the responsibility of the bicycle owner.

All determinations under this limited warranty will be made in the sole discretion of CYKE, including but not limited to the decision to repair or replace a defective product, and what replacement product is the most nearly comparable product then available. 

THE REMEDIES STATED ABOVE ARE THE EXCLUSIVE REMEDIES UNDER THIS WARRANTY.  ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES TO OTHER PROPERTY, OR ANY PUNITIVE DAMAGES.

THIS IS THE ONLY WARRANTY MADE BY CYKE ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS.

THIS LIMITED WARRANTY GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS.  THE CONSUMER MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.  SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.  IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT A CERTAIN PROVISION OF THIS LIMITED WARRANTY DOES NOT APPLY, SUCH DETERMINATION SHALL NOT AFFECT ANY OTHER PROVISION OF THIS LIMITED WARRANTY AND ALL OTHER PROVISIONS SHALL REMAIN IN EFFECT.